General Information

Depending on your deployment Domino Support can or can not help you out with this issue. If this is a Domino Managed Deployment submitting a support ticket will be the correct action. If your deployment is not Domino managed you will need to contact your local Administrator to help with credentials-related issues.

General Troubleshooting

Try the following options before submitting a support ticket, not necessarily in this order.

• Clear your browser cache
• Try your browser in incognito mode
• Try a different browser
• Have a workmate login on your computer to make sure it is not only related to your workstation
• Is the issue only affecting you or are mode people experiencing the same issue?