How to add a “Support” button to 4.1.x-4.3.x deployments (if it is missing)

The “Support” button that was previously present in the Domino UI is currently unavailable in 4.x deployments (from 4.1.x to 4.3.x). Domino’s Engineering team is aware that the button is unavailable in these versions, and is planning to re-introduce the button in an upcoming release of 4.x. 

In the meantime, an interim solution is available (described below). Like the default behavior in previous versions, it enables a “Support” button on the right side of the screen of any page of the Domino UI, and will allow you to contact Domino Support directly from the application. However, this button sends ticket submissions to our Support team via email (unlike the official solution, which creates tickets via a web form).

Requirement: To use the button created via the interim solution described below, users must have a default email client configured for their browser. 

TIP: If users need a web-based default email client (instead of a desktop mail client), Google Chrome can be configured to handle email directly by following these instructions: https://support.google.com/a/users/answer/9308783?hl=en.

This interim fix involves configuring the Support button in the UI via the Central Config options and a JSON snippet. It can be applied by following these steps:

1) Within the Domino app, go to Admin (lower left menu) -> Advanced -> Central Config 

2) Check if the parameter “com.cerebro.domino.whitelabel.jsonConfig” already exists in your list of parameters

3) If it does not exist, add the new parameter by clicking the “Add Record” button in the top right of the screen 

4) Select a visibility option for the button in the left column (common, instance, or role). 

5) The second column should be blank

6) Please make sure the correct parameter name appears in the third column: “com.cerebro.domino.whitelabel.jsonConfig”

7) In the fourth column, set the value to the following JSON-formatted text:

    { 
       "showSupportButton": true, 
       "supportEmail": "support@dominodatalab.com", 
       "errorPageContactEmail": "support@dominodatalab.com"
    }

8) Please restart Domino (any change in Central Config requires restarting Domino). You will see a link at the top of the Central Config screen (see Click here to restart services.) 

9) To complete the restart, you will be prompted to enter a brief “motive” (text). Then, click the “Restart Services” link.

10) After your restart is complete, the Support button will be displayed on the lower right portion of your Domino UI pages.

If you have any questions about this process, please contact Domino Support at support@dominodatalab.com.