How to contact Domino Support
For full information, please see Domino Support: Operating Procedures
1. Submit tickets through the Domino Product UI (fastest)
You can submit tickets via the “Support” button found on the lower-right portion of all pages in the Domino web UI.
2) Submit tickets through the Web
You may submit your ticket by going to https://tickets.dominodatalab.com. Like the “Support” button within our product, this method of submission ensures the accuracy of the information you submit and allows for complete tracking of the ticket, with related comments and attachments.
3) Other ways to contact Domino Support
Domino Support can also be reached via email, at firstname.lastname@example.org. NOTE: this is NOT recommended if you are experiencing a Critical issue during non-business hours. See “After Hours Support” below.
After Hours Support
During Domino designated holidays and weekends, Domino Support is available via the web for customers experiencing production outages or critical issues (see “Service Level Agreement”). Email submissions will not allow you to specify a business impact of “Critical”, so please use either the “Support” button seen in your Domino product, or https://tickets.dominodatalab.com to submit a ticket if you require assistance during non-business hours. We will use commercially reasonable efforts to contact you within two hours of when you submit your ticket (see “Service Level Agreement”). If the issue you are reporting is not designated as “Critical”, we will respond to you on the next business day.
Include the following information in your ticket
- Your name
- Your organization name
- Email address
- Related product and version information
- A detailed issue description, relevant logs, attachments, screenshots, Support bundles, etc.
- Related information explaining the technical and business impact of the issue on your organization